Pontia

Help & Support

Find answers, get help, or report concerns

Our commitment to protecting children and vulnerable adults

Learn about our safeguarding procedures, reporting mechanisms, and how we ensure the safety of all users.

How we collect, use, and protect your data

Understand how we handle your personal information and protect your privacy in accordance with GDPR and data protection laws.

Expected behavior and professional standards

Review the code of conduct that all users, therapists, and families must follow when using the platform.

Terms and conditions for using the platform

Read our terms of service, including user responsibilities, platform rules, and legal agreements.